independent guide · support · checked 22 October 2026
Roobet support: 24/7 live chat, email and Help Center
The operator answers through a live chat that opens after login and runs around the clock, through four email addresses with separate duties, and through a Help Center of 102 articles at help.roobet.com. Complaints follow a written route from support to CS@roobet.com and, after 30 days, to arbitration under the law of Curaçao. Account deletion is an email procedure with a 48-hour cooldown. Phone support is not offered.
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Support channels
Six channels reach the operator. The live chat is an Intercom conversation inside the account and is the only channel with a stated 24/7 schedule. Each email address has a defined scope, so a request sent to the right one skips a forwarding step. The languages of the agents are not published.
| Channel | Address or path | Hours | What it covers |
|---|---|---|---|
| Live chat | After login: arrow next to the username → Live Support → new message | 24/7 | Account, deposits, withdrawals, rewards, verification |
| General email | support@roobet.com | Not stated | Written requests, documents, questions on any product |
| Complaints and compliance | CS@roobet.com | Not stated | Formal complaints under the Terms, account deletion requests |
| Data protection | dataprotection@roobet.com | Not stated | Privacy requests under the Privacy Policy v2.0 |
| Creators and sponsorship | marketing@roobet.com | Not stated | Proposals from streamers and content creators |
| Social | X @Roobet; Telegram t.me/RoobetcomTele | Not stated | Announcements, promo codes, community posts |
The registered address of the licensee, Raw Entertainment B.V., is Korporaalweg 10, Curaçao; postal mail is not listed as a support channel. The Help Center at help.roobet.com is public and needs no login. Questions about money touch real funds: the platform admits players aged 18 and over, and the limit tools are set inside the account.
The Roobet guide opens with an overview of the catalogue, the cashier, the rewards and the licence; this chapter goes into one part of it in detail.
How to open the live chat
The chat is reached from the account menu, not from a floating icon on the public pages. The steps below follow the Help Center article on contacting an agent via Live Support.
- Log in to the account on the casino's home page.
- Click the arrow next to the username in the header.
- Choose Live Support in the menu that opens.
- Press the button that starts a new message and describe the issue: what was expected, what happened and the time in UTC.
- Attach screenshots or the transaction id in the same conversation and wait for the reply in the thread.
The operator publishes no target response time for chat or email. The Help Center states that no bonus, cashback, lossback or free spins are issued through live support, so a request of that kind receives a standard refusal. Login problems are covered in the chapter on login and 2FA.
Site chat is not support
The public chat window on the casino's pages is a community channel with rain and tips, not a support desk. An agent does not read it. The Help Center article on chat requirements sets two conditions for posting there.
- two-factor authentication enabled in Account Security;
- $500 wagered over the lifetime of the account;
- rain payouts in that chat go to players with $250 wagered in the previous 48 hours;
- support questions posted in the site chat are redirected to Live Support.
The rain and tip mechanics are described in the chapter on rewards. Tips additionally require Level 2 verification, covered on the registration page.
Help Center structure
The Help Center runs on Intercom in 10 interface languages and holds 102 articles in 7 collections. The Deposits collection is the largest because each local payment method has its own article. The table gives the collection, the article count and the address of each collection as counted on 22 October 2026.
| Collection | Articles | Address |
|---|---|---|
| General | 13 | help.roobet.com/en/collections/1753471-general |
| Account | 10 | help.roobet.com/en/collections/12097972-account |
| Deposits | 50 | help.roobet.com/en/collections/1470170-deposits |
| Games | 7 | help.roobet.com/en/collections/12097970-games |
| Withdrawals | 10 | help.roobet.com/en/collections/1470171-withdrawals |
| Rewards and Promotions | 7 | help.roobet.com/en/collections/2690742-rewards-and-promotions |
| Sports Betting | 5 | help.roobet.com/en/collections/3158992-sports-betting |
The articles this guide cites most often are the 2FA Guide, Level 2 Verification, Supported Network Deposits, Wagering Requirements, Rewards Explained, Promo Codes Explained and Gambling Limits. Help Center text is the operator's own; the guide quotes figures from it with the date of the check, as explained in the chapter on method.
Complaint route
Sections 21 and 22 of the Terms of Service set a three-step route for disputes. The governing law is the law of Curaçao, and the alternative dispute resolution body named in the Terms is Resolvo Curaçao, which charges the player nothing.
- Raise the issue with support through the live chat or support@roobet.com, with the username, the date and the evidence.
- If support does not settle it, send a written complaint to CS@roobet.com.
- If the complaint is still unresolved after 30 days, the Terms refer the dispute to arbitration under the law of Curaçao.
- At any stage the player may use the free ADR service of Resolvo Curaçao named in section 22 of the Terms.
The licence number and the regulator are described in the chapter on licence and legal status. The regulator's own complaint form and its processing time are not published by the operator.
How to delete an account
Deletion is handled by email for any account that has deposited or wagered. The Help Center article on time-out, self-exclusion and account deletion sets the sequence and the waiting periods.
- Send an email to CS@roobet.com with the subject line "Account Deletion" from the address registered on the account.
- Wait for the reply, which the Help Center places within 24–48 hours.
- A 48-hour cooldown starts after the reply.
- Confirm the deletion in the follow-up email within 24 hours; without confirmation the account stays open.
A new account with no deposits and no wagers can be closed without email through the "Close My Account" option in the privacy settings. Deletion is different from self-exclusion, which blocks play for a chosen period and is described in the chapter on responsible gambling. Any balance should be withdrawn first, because withdrawals follow the wagering rule in the withdrawal chapter.
Requests with a fixed answer
Several frequent requests have a rule in the Help Center or the Terms, so the outcome does not depend on the agent who answers.
| Request | Rule | Source |
|---|---|---|
| Add a referral code after sign-up | Possible only within 24 hours of registration | Help Center, Referrals Explained |
| Get a bonus or free spins through live support | Not issued; promo codes come from Telegram and streamers | Help Center, Bonuses |
| Withdraw before wagering the deposit | Each deposit must be wagered once in full before a withdrawal | Help Center, Wagering Requirements |
| Send or receive tips | Level 2 verification and a rank above beginner required | Help Center, Sending Tips and Free Spins |
| Recover a deposit sent on an unsupported network | Funds are lost; the Help Center gives no recovery procedure | Help Center, Supported Network Deposits |
| Reactivate an account inactive for 6 months | The account is marked inactive; no inactivity fee is charged | Terms, section 7 |
The channels above are the operator's own; the casino's home page carries the login that opens the live chat.
Frequently asked questions
Short answers on reaching the operator.
Is the live chat open 24 hours a day?
Yes. The Help Center states 24/7 availability for Live Support, reached after login through the arrow next to the username. Waiting times are not published.
What is the support email address?
support@roobet.com for general requests. Complaints and account deletion go to CS@roobet.com, privacy requests to dataprotection@roobet.com.
Is there a phone number?
No. The operator lists no phone line; the channels are live chat, email, Telegram, X and the Help Center.
Where does a complaint go if support does not resolve it?
To CS@roobet.com in writing, then after 30 days to arbitration under the law of Curaçao. Resolvo Curaçao offers free ADR under section 22 of the Terms.
How long does account deletion take?
A reply within 24–48 hours, then a 48-hour cooldown, then a confirmation window of 24 hours. New accounts without deposits close through the privacy settings.
Why can the site chat not be used?
Posting in the community chat requires 2FA and $500 wagered over the lifetime of the account. Support questions go to Live Support instead.