independent guide · FAQ · checked 22 October 2026
Roobet FAQ: 30 short answers
Thirty questions in six groups: account, cashier, rewards, games, trust and support. Each answer gives the figure or the rule as the operator publishes it and links the chapter of this guide with the details. Access to the site depends on the law of the reader's country and on the operator's Terms, as set out in the chapter on licence and legal status.
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Account and verification
Five questions on registration, login, verification and closing the account. Details are in the chapters on registration and login.
What is needed to register?
A username, an email address, a password of at least 7 characters and an optional referral code, plus a checkbox for the 18+ rule and the Terms. Sign-in through Google or Metamask is offered as an alternative. See the registration chapter.
Which documents does Level 2 verification require?
A passport, driving licence or government ID, front and back, uploaded at roobet.com/account-settings?page=verification. The compliance team reviews uploads daily and may ask for more. Steps are in the registration chapter.
Is verification required before the first deposit?
The Terms allow the operator to request documents at any time and to hold deposits or withdrawals until they are accepted; no fixed threshold is published. Tips need Level 2. See the withdrawal chapter.
How is two-factor authentication enabled?
In Account Security: switch on Enable Two-Factor Authentication, scan the QR code with Authy or Google Authenticator and enter the 30-second code. A recovery key is shown at setup. See the login chapter.
How is an account deleted?
By email to CS@roobet.com with the subject "Account Deletion": a reply within 24–48 hours, a 48-hour cooldown, then confirmation within 24 hours. Steps are in the support chapter.
The Roobet guide opens with an overview of the catalogue, the cashier, the rewards and the licence; this chapter goes into one part of it in detail.
Deposits and withdrawals
Five questions on coins, fees and the wagering rule. The full tables are in the chapters on deposits and withdrawals.
Which cryptocurrencies are accepted?
Eleven: BTC, ETH, LTC, XRP, SOL, TRX, DOGE, SUI, BNB, USDT and USDC, with several networks for ETH, USDT and USDC. Networks are listed in the deposit chapter.
What is the minimum deposit?
For cards $10, with a range up to $5,000 per transaction; buying crypto through Swapped also starts at $10. No minimum is published for direct crypto deposits. See the deposit chapter.
Are there deposit fees?
Crypto deposits carry only the network fee. Fiat deposits carry a 1% fee under section 9 of the Terms. Details are in the deposit chapter.
What must be wagered before a withdrawal?
100% of each deposit, crypto or Cash, must be wagered once; sportsbook bets count after settlement. The rule is explained in the withdrawal chapter.
Does the casino charge a withdrawal fee?
No fee of its own on crypto, only the network fee shown in the cashier. Fiat payouts carry 2% from the tenth withdrawal in a rolling 30-day window. See the withdrawal chapter.
Rewards and promo codes
Five questions on rakeback, the Vault, codes, the raffle and the VIP Club. Mechanics and timings are in the chapter on rewards.
How often can rakeback be claimed?
Instant rakeback every 30 minutes, with half to the balance and half to the Vault; daily rakeback at 00:00 UTC, weekly on Saturday at 00:00 UTC, monthly on the 1st. See the rewards chapter.
What is the Vault?
A holding balance for the second half of rakeback. It releases three times a day, every 8 hours from 00:00 UTC; each release stays claimable for 24 hours and is stored up to 14 days. Details in the rewards chapter.
Where do promo codes come from?
From the operator's Telegram channel and from streamers; they give free spins or a small balance and are entered on the redeem page. Depositor codes need a deposit or wager within 7 days. See the promo code chapter.
How does the weekly raffle work?
One ticket per $1,000 wagered site-wide, two per $1,000 on the featured game; the draw runs from Monday 12:00 UTC and pays 100 winners from a $100,000 pool, with $10,000 for first place. See the rewards chapter.
How does a player join the VIP Club?
By invitation only; no thresholds are published. Perks include VIP cashback, 24/7 dedicated support, weekly slot rewards and monthly promotions. See the VIP chapter.
Games and limits
Five questions on the catalogue, the Originals, demo mode and the sportsbook. Counts and limits are in the chapters on casino games and Originals.
How many games are in the catalogue?
8,274 games from 107 providers on 22 October 2026, of which 6,957 slots, 924 live tables and 30 game shows. The breakdown is in the casino chapter.
What are the bet limits of the Originals?
From $0.01 to $20,000 per bet with a maximum win of $500,000 under the Game Policy v4.5.0; Plinko caps at $10,000 and Coinflip at $200,000 with a $384,000 maximum win. See the Originals chapter.
Is there a demo mode?
Yes. Fun Play is available on every Original and demo mode on 7,169 catalogue games. The casino chapter lists the exceptions.
Does the casino publish the RTP of its games?
Not on the game cards. The Originals have no published house edge; slot RTP comes from the provider's sheet, and roobet.com/live-rtp shows the realised RTP over 10 minutes, 1 hour and 24 hours. See the slots chapter.
Which sports can be bet on?
12 sports from soccer to MMA and 5 esports titles: CS2, Dota 2, League of Legends, FIFA and NBA 2K, with bet builder, system bets and cash out. See the sportsbook chapter.
Licence and fairness
Five questions on the licence, the operator, provably fair and the policy documents. Records are in the chapters on licence and security facts and legal status.
Which licence does the casino hold?
OGL/2024/687/0427 from the Government of Curaçao, held by Raw Entertainment B.V., with a GCB certificate badge in the footer. See the legal chapter.
Who is the operator?
Raw Entertainment B.V., registration 157205, Korporaalweg 10, Curaçao; Raw Entertainment Ltd in Cyprus processes fiat payments. See the company chapter.
How are the Originals verified?
Through roobet.com/fair: a server seed hashed with SHA256 before the bet, a client seed and a nonce for most games; Crash, Roulette and Slide use a chain of 2,000,000 seeds. See the provably fair section.
Is a laboratory certificate displayed?
No. As of 22 October 2026 the footer and the Terms show no iTech Labs, GLI, BMM or eCOGRA certificate. See the certificates section.
Which policy versions apply?
Bonus and Promotion Policy v4.8 of 17 July 2025, Game Policy v4.5.0, Privacy Policy v2.0 of 15 July 2026; the Terms carry no version. See the documents section.
Support and limits
Five questions on reaching the operator and on the limit tools. Channels are in the support chapter, tools in the chapter on responsible gambling.
How is the live chat opened?
After login: the arrow next to the username, then Live Support, then a new message. It runs 24/7. See the support chapter.
Which email handles complaints?
CS@roobet.com, after support has been contacted first; after 30 days an unresolved dispute goes to arbitration under the law of Curaçao. See the complaint route.
Which limits can be set in the account?
Wager, loss and deposit limits per day, week or month, up to three active at once, plus a 24-hour time-out. See the responsible gambling chapter.
How does self-exclusion work?
In two steps: a 24-hour cooldown, then a period from 1 day to permanent for the casino, the sportsbook or the whole platform; it cannot be ended early. See the self-exclusion section.
Where is free help available?
The operator links GamCare and the BeGambleAware self-assessment; the guide adds Gambling Therapy and Gamblers Anonymous. See the help section.
The answers above summarise the operator's pages; the casino's home page carries the Help Center link in its footer.