Roobet Terms and Conditions

These Terms and Conditions are organized into several sections that address the main aspects of using the platform.

Access to Roobet is limited to individuals who meet the eligibility requirements described below. Accurate information must be provided when the account is opened, and the conditions listed in these terms must be met throughout its use.

• Minimum age: the account holder must be at least 18 years old or have reached the legal gambling age that applies in their jurisdiction;
• Permitted jurisdiction: the account holder must not reside in a jurisdiction where access to the services is restricted;
• One account per person: each individual may hold only one account, regardless of the device or payment method used;
• Accurate personal data: the information provided during registration must remain complete, current, and correct at all times;
• Login security: the account holder is responsible for keeping login credentials confidential and for all activity carried out through the account;
• No transfer of accounts: an account may not be sold, transferred, or shared with another person.

Roobet may request documents confirming identity, address, and ownership of the payment method used on the account, at any stage of the relationship with the account holder. Withdrawal requests may be placed on hold until the required documents are reviewed and the verification process is completed. The full procedure, including the type of documents accepted and how they are reviewed, is described in the Roobet KYC and AML Policy.

Payments on Roobet follow a set of general principles designed to keep transactions secure and traceable. Deposits and withdrawals are processed through the payment methods made available on the account holder’s profile, including supported cryptocurrencies.

• Ownership of payment methods: deposits and withdrawals must be made using a method registered in the account holder’s own name;
• Turnover before withdrawal: funds deposited may need to be used for betting activity before a withdrawal request is approved;
• Matching withdrawal method: withdrawals are processed back to the original deposit method whenever this is technically possible;
• Transaction limits: minimum and maximum amounts apply to deposits and withdrawals, as published on the platform;
• Review period: withdrawal requests are reviewed before approval, and processing may be delayed for security or verification checks;
• Conversion and fees: currency conversion and fees charged by external providers may affect the final amount received.

Bets placed on sporting events are settled according to the official result of the event and the betting rules published by Roobet. The table below outlines how specific situations are generally handled.

Where maximum winnings per bet or per day are published, these limits apply as stated in the relevant market or promotional terms.

Each casino game available on Roobet has its own rules, which are accessible through the information panel within the game itself.

• Certified outcomes: results are determined by a certified random number generator or, in live games, by a live dealer;
• Malfunction clause: a confirmed game malfunction voids all pays and plays connected to the affected round;
• Interrupted rounds: a round interrupted by a technical issue is resolved according to the rules set by the game provider;
• Maximum win limits: certain games apply a maximum win limit per round, as specified in the game rules.

Bonuses offered on Roobet are subject to general conditions that apply alongside the specific terms published for each promotion. A wagering requirement typically applies before the balance linked to a bonus becomes available for withdrawal, and a maximum bet amount may apply while this requirement is being met. Bonuses are valid for a limited period and may be restricted to selected games or betting markets. Each account holder, household, and device is generally permitted to claim a given bonus once. Roobet reserves the right to cancel a bonus and any related winnings where abuse of the offer, including the use of multiple accounts, is identified.

The activities listed below are not allowed under these terms and may result in restrictions placed on the account.

Roobet may suspend, restrict, or close an account following an internal review of the activity connected to it.

• Breach of these Terms and Conditions;
• Failed or incomplete identity verification;
• Suspected fraud, collusion, or money laundering;
• Concerns raised under the responsible gambling policy;
• Request made by the account holder to close the account.

Where an account is closed due to a confirmed breach, funds linked to the activity under review may be withheld pending the outcome of that review, while a balance unaffected by the issue is normally returned to the account holder. An account left inactive for an extended period may be subject to the inactivity rules published by Roobet, which can include a review of the balance or an inactivity fee.

Roobet provides a formal procedure for account holders who wish to raise a complaint about the services received.

1. The account holder contacts customer support through the available communication channels.
2. A written complaint is submitted, including account details and the relevant transaction or bet ID.
3. Roobet reviews the complaint and responds within the timeframe published for this process.
4. If the issue remains unresolved, the account holder may escalate it to the licensing authority or an independent dispute resolution body.

Roobet is not liable for losses connected to technical failures outside its reasonable control, incorrect use of the services by the account holder, or actions carried out by third parties. The platform works to maintain stable services but does not guarantee uninterrupted access at all times.

All content available on the website, including trademarks, software, graphics, and design elements, belongs to Roobet or its licensors. This content may not be copied, reproduced, or used without prior written permission.

These Terms and Conditions work together with several other policies published by Roobet. The Privacy Policy explains how personal data is collected and processed. The Cookies Policy describes the use of cookies and similar technologies on the website. The KYC and AML Policy sets out the verification and anti-money laundering checks applied to accounts. The Responsible Gaming Policy outlines the tools and support available to account holders who wish to manage their activity on the platform.

Roobet may amend these Terms and Conditions to reflect changes in applicable law, regulatory requirements, or the services offered on the platform. The current version is always available on this page, and account holders are encouraged to read it periodically. Significant changes are communicated through email or a notice displayed on the website. Continued use of the account after an update takes effect constitutes acceptance of the revised terms.