Roobet Privacy Policy
Roobet is operated by the entity identified as the gaming operator in the website’s terms and conditions, which acts as the data controller for the personal data described in this Privacy Policy. This policy applies to the Roobet website, the mobile application and the customer support channels used by players.
The policy explains the personal data Roobet collects, the purposes for which it is processed, the parties it may be shared with, the periods for which it is retained, the security measures applied to protect it, and the rights available to users over their personal information.
Personal Data Collected by Roobet
Roobet collects only the personal data needed to open and manage a user account and to provide its casino and sportsbook services.
| Data Category | Examples | Source |
|---|---|---|
| Identity and account data | Full name, date of birth, username, password | Provided by the user |
| Contact details | Email address, phone number, residential address | Provided by the user |
| Verification documents | Official identification document, proof of address, selfie photographs | Provided by the user and confirmed by external verification providers |
| Payment and transaction data | Deposit and withdrawal amounts, payment method details, wallet addresses | Provided by the user and received from payment providers |
| Device and usage data | IP address, browser type, device identifiers, gameplay activity | Collected automatically |
| Support communications | Chat transcripts, emails, call recordings | Provided by the user during support interactions |
Purposes and Grounds for Processing
Each processing activity carried out by Roobet is linked to a defined purpose and a specific legal ground.
| Purpose | Data Used | Legal Ground |
|---|---|---|
| Account registration and management | Identity and contact data | Performance of a contract |
| Deposits and withdrawals | Payment and transaction data | Performance of a contract |
| Identity verification and AML checks | Verification documents, identity data | Legal obligation |
| Fraud prevention and account security | Device and usage data, transaction data | Legitimate interest |
| Customer support | Support communications, account data | Performance of a contract |
| Marketing communications | Contact details, communication preferences | Consent |
Sharing Data with Third Parties
Roobet shares personal data only when necessary to deliver its services or to meet legal and regulatory obligations, and does not sell personal data to third parties.
| Recipient | Purpose of Sharing |
|---|---|
| Payment service providers | Processing deposits, withdrawals and related transaction checks |
| Identity verification providers | Confirming user identity and age, supporting AML checks |
| Game and betting content providers | Delivering casino games and sportsbook markets, recording gameplay activity |
| Analytics and hosting providers | Operating the website and app, reviewing usage patterns |
| Marketing partners (only with consent) | Sending promotional communications and measuring campaign performance |
| Regulators and law enforcement authorities | Responding to lawful requests and meeting licensing obligations |
Cookies and Similar Technologies
Roobet uses cookies and similar technologies to support login sessions, account security, user preferences, analytics and marketing. Cookies that are not essential to the operation of the website are set only with the consent of the user, which can be adjusted at any time. Full details about the categories of cookies used and the available settings are provided in the Roobet Cookies Policy.
Data Retention
Personal data is kept by Roobet only for as long as necessary to fulfill its purpose or to meet obligations under the applicable gambling license.
| Data Type | Retention Basis |
|---|---|
| Account data | Kept for the duration of the account plus the period required by rules that prevent money laundering |
| Verification documents | Kept for the period required by licensing and financial crime prevention obligations after account closure |
| Transaction records | Kept for the period required by financial and gambling regulations |
| Marketing preferences | Kept until consent is withdrawn by the user |
| Support communications | Kept for a limited period after resolution of the related inquiry |
Once the applicable retention period ends, personal data is securely deleted or anonymized so it can no longer be linked to an individual.
International Data Transfers
Roobet and the providers it works with may process personal data in countries outside the user’s home jurisdiction, including locations used for hosting, payment processing and identity verification services. Such transfers take place only where appropriate contractual safeguards and security measures are in place, offering a level of protection consistent with the standards described throughout this Privacy Policy.
Data Security Measures
Roobet applies a range of technical and organizational measures designed to protect personal data against unauthorized access, loss or misuse.
- Encryption in transit: data exchanged between the user’s device and Roobet servers is protected using SSL/TLS encryption;
- Encrypted storage of documents: verification documents and other sensitive files are stored using encryption methods;
- Access limited by role: staff access to personal data is restricted according to job function and necessity;
- Secondary login verification: users can enable an additional verification step to secure account logins;
- Continuous security monitoring: systems are monitored on an ongoing basis to detect unusual or unauthorized activity;
- Regular security audits: security practices and infrastructure are reviewed periodically to identify and address vulnerabilities.
If a data breach occurs, Roobet assesses the scope of the incident, contains the exposure and notifies affected users and the relevant authorities where this is required.
User Rights over Personal Data
Users of Roobet can manage their personal data through account settings and by submitting requests to customer support.
- Access: users may request confirmation of what personal data Roobet holds and obtain a copy of it;
- Rectification: users may request correction of personal data that is inaccurate or incomplete;
- Erasure: users may request deletion of personal data, noting that certain records must be kept under obligations related to the prevention of money laundering;
- Restriction of processing: users may request that processing of their personal data be limited in specific circumstances;
- Data portability: users may request their personal data in a structured, commonly used format for transfer to another provider;
- Objection: users may object to processing carried out on the basis of legitimate interest, including for marketing purposes;
- Withdrawal of consent: users may withdraw consent previously given for a specific processing activity at any time.
Requests can be submitted through the support channels listed on the website, and Roobet may ask for proof of identity before processing a request. Responses are generally provided within a reasonable timeframe in line with applicable regulatory requirements.
Marketing Communications
Roobet sends promotional emails, SMS messages or push notifications only with the consent of the user. This consent can be withdrawn at any time through account settings or the unsubscribe link included in marketing messages. Messages related to the service, such as security alerts and transaction confirmations, continue to be sent regardless of marketing preferences, as they are necessary for the operation of the account.
Age Restrictions and Minors
Roobet’s services are intended only for adults who meet the applicable legal gambling age, generally 18 years or older. Roobet does not knowingly collect personal data from minors, and age is checked as part of the identity verification process. Where an account is found to belong to a minor, it is closed and the associated personal data is deleted, unless retention is required by applicable legal or regulatory obligations.
Policy Updates and Data Protection Contact
Roobet may update this Privacy Policy to reflect changes in its services, providers or regulatory requirements. The current version of the policy is always published on this page, and significant changes are announced through email or a notice on the website.
The operator identified in the Roobet terms and conditions acts as the data controller for the personal data described in this policy. Users can direct requests related to privacy through the support chat or the email address published on the website.
Updated: