Roobet KYC and AML Policy

This policy applies to every account holder on Roobet, covering all deposits, wagers and withdrawals made through the platform. The definitions below clarify the terms used throughout this document.

• KYC (Know Your Customer): the process used to confirm the identity of an account holder before granting full access to deposits and withdrawals;
• AML (Anti-Money Laundering): the set of measures applied to prevent the platform from being used to disguise the origin of illegally obtained funds;
• CTF (Counter-Terrorist Financing): measures aimed at preventing funds on the platform from being used to support terrorist activities;
• Customer Due Diligence: the standard checks applied to confirm an account holder’s identity and assess the associated risk level;
• Enhanced Due Diligence: additional checks applied to accounts identified as carrying a higher risk level;
• Source of Funds: information or documents confirming the origin of the money used on an account.

Verification may be requested when an account is opened or at any later stage of its use on the platform, supporting responsible gaming and account protection. The following situations commonly prompt a request.

• Submission of a first withdrawal request;
• Reaching a cumulative deposit or withdrawal level set by the platform;
• A change to the payment details linked to the account;
• A login attempt from an unfamiliar location or device;
• Doubts regarding the account holder’s age;
• Random checks carried out as part of ongoing compliance reviews.

Withdrawals may be placed on hold until the verification process is completed.

Identity checks and document submission confirm that an account belongs to the person using it and that the information provided is accurate. The table below lists the categories of documents that may be requested.

Additional documents may be requested when the submitted materials do not fully confirm identity or payment method ownership.

The verification procedure follows a defined sequence from request to decision.

1. A verification request is sent to the account holder through the account profile or by email.
2. The account holder submits the requested documents through the account profile or to customer support.
3. The compliance department reviews the submitted documents and compares them against the account information.
4. A decision is issued: approval, a request for additional documents, or rejection with a stated reason.
5. The account holder receives notification of the outcome through the account profile or by email.

Processing time depends on the quality of the submitted documents and the volume of requests handled by the compliance department at the time of review.

Some accounts are subject to checks beyond the standard verification procedure, applied according to the risk level identified. These additional checks may apply regardless of how long the account has been active.

• Transaction volumes significantly higher than the account’s typical activity;
• Transactions inconsistent with the account holder’s declared profile or payment history;
• Status as a politically exposed person or a close associate of one;
• Use of payment methods considered higher risk.

To confirm the source of funds, the following documents may be requested:

• Bank statements covering a recent period;
• Payslips or employment contracts;
• Tax returns or tax assessment notices;
• Documentation confirming proceeds from the sale of property;
• Records confirming income from a business.

These checks confirm that funds used on the account originate from a lawful source and support the wider anti-money laundering framework.

Account activity is monitored through a combination of automated systems and manual review, with a level of scrutiny proportionate to the risk identified. This approach supports fair play, account protection and the detection of suspicious activity across the platform.

• Deposits and withdrawals with minimal betting activity between them;
• Frequent changes of payment methods within a short period;
• Use of a payment method registered to another person;
• Multiple accounts linked by the same device or payment details;
• Unusually large transactions or patterns suggesting an attempt to avoid review;
• A mismatch between the name on the account and the name on the payment method.

A flagged transaction may lead to additional review, a request for further information or a temporary hold on the account.

A breach of this policy results in measures proportionate to its nature, in line with the platform’s reporting obligations to competent authorities.

Compliance with this policy depends in part on the account holder’s own conduct.

• Accurate Personal Data: the account holder submits correct personal data at registration;
• Updated Contact Details: the account holder keeps contact and address details current;
• Payment Method Ownership: the account holder uses only payment methods registered in their own name;
• Single Account: the account holder holds one account on the platform;
• Timely Response: the account holder responds to verification requests within the period set by the platform;
• Account Security: the account holder does not share login details or account access with third parties.

Documents and personal data submitted for verification purposes are processed only for identity confirmation and compliance review. Security measures apply to protect this data throughout its use on the platform.

• Encrypted Storage: submitted documents are uploaded and stored using encryption;
• Restricted Access: only authorised compliance staff can access verification records;
• Limited Retention: documents are retained for the period required under the operating license;
• No Unauthorised Sharing: data is not sold or transferred to third parties except where required by law;
• Secure Disposal: documents are deleted or anonymised once the retention period ends.

Further detail on data handling is set out in the Roobet Privacy Policy.

Roobet may revise this policy to reflect changes in regulatory requirements or internal procedures. The current version is always published on this page, and continued use of the account after an update represents acceptance of the revised terms. Account holders are encouraged to review this page periodically. Questions regarding identity check, document submission or ID verification can be directed to Roobet customer support through live chat or email, as listed on the official website.