Responsible Gaming at Roobet

Responsible gaming involves keeping gambling under control across three areas: money spent, time spent and emotional state.

• Paid entertainment: Gambling should be treated as a paid form of entertainment rather than a method of generating income;
• A fixed budget: A spending limit should be decided in advance and kept separate from essential expenses such as rent, bills or savings;
• Time limits per session: A maximum session length should be set before play begins to prevent extended, uninterrupted gambling;
• No loss chasing: Attempting to win back money that has already been lost often increases the size of losses;
• No gambling under stress or alcohol: Betting decisions made while upset, anxious or under the influence of alcohol are more likely to be impulsive;
• Balance with daily life: Gambling should remain one of several activities, alongside work, family time and other hobbies, rather than the main focus of daily life.

Problem gambling, sometimes referred to as gambling addiction, usually develops gradually, and recognizing early signs makes it easier to address.

• Spending more money or time on gambling than originally planned;
• Trying to win back previous losses through additional bets;
• Borrowing money or selling belongings to fund gambling;
• Hiding the amount or frequency of gambling from family or friends;
• Neglecting work, study or household responsibilities because of gambling;
• Feeling anxious, irritable or restless when not gambling;
• Making repeated, unsuccessful attempts to cut down or stop gambling.

Several of these signs appearing at the same time suggests it may help to use the account tools described below or to contact one of the support organizations listed on this page.

Roobet provides a set of useful tools that can be activated from the account settings or by contacting customer support directly. These tools offer practical tips for players who want to maintain safe, controlled gambling habits.

A decrease in a limit usually takes effect immediately, while an increase or removal may only apply after a waiting period set by Roobet.

A deposit limit caps the amount that can be added to the account within a day, week or month.

1. Log in: Access the Roobet account using a registered username and password.
2. Open the limits section: Navigate to the responsible gaming or limits area within the profile settings.
3. Choose the limit: Select a time period, daily, weekly or monthly, and enter the preferred deposit amount.
4. Confirm the change: Review the new limit and confirm the update to apply it to the account.

The same section of the profile is used to set loss limits, wager limits and session time limits.

A cool-off period offers a short break from the account, while self-exclusion involves a longer or permanent closure of access.

Accounts under self-exclusion do not receive marketing messages during the exclusion period, and any remaining balance can still be withdrawn on request.

The account history section helps keep track of time and money spent on the platform.

• Transaction history: A full record of deposits and withdrawals, including dates and amounts;
• Bet and game history: Details of individual bets placed and games played, along with results;
• Session activity log: A record of login times and the duration of each gaming session;
• Net deposit and withdrawal summary: A summary comparing total deposits against total withdrawals over a chosen period.

Roobet may contact the account holder or apply account restrictions if activity patterns suggest signs of risky gambling behavior.

Registration on Roobet is prohibited for anyone under 18 years old or below the legal gambling age applicable in their jurisdiction.

• Age confirmation at registration: Applicants must confirm their date of birth and declare that they meet the minimum age requirement.
• Identity verification (KYC): Documents are checked to confirm the account holder’s identity and age before withdrawals are processed.
• Closure of underage accounts: Accounts found to belong to a minor are closed immediately, and any deposits are handled according to policy.
• Parental control software: Tools such as Qustodio, Net Nanny or Google Family Link can help restrict access to gambling platforms on shared devices.
• Device and login security: Passwords and login details should be kept private, and devices should be secured to prevent access by children.

Independent organizations offer free and confidential support for anyone affected by gambling-related problems.

• Gamblers Anonymous: A peer support network that holds group meetings for individuals affected by gambling;
• Gambling Therapy: An online service with forums, live chat and advice for players and their families;
• GamCare: A support organization with counselling, a helpline and self-help tools for problem gambling;
• BeGambleAware: An information service with advice, screening tools and referral to local treatment providers.

Roobet customer support can activate account restrictions at any time upon request.

Roobet applies age and identity checks before withdrawals are approved, and customer support staff receive training to recognize signs of risky gambling behavior. Self-excluded accounts and confirmed minors do not receive marketing communications of any kind. Information about account limits, odds and game mechanics is made available within the platform, and Roobet cooperates with independent support organizations to assist players seeking help. Customer support is available through live chat and email, 24/7, for any responsible gaming request.